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customer effort score

/ˈkʌstəmər ˈɛfərt skɔr/ /ˈkʌstəmə ˈɛfət skɔː/
noun
GeneralMarketing
  1. 1 müşteri çaba puanı countable

Definition (English)

A measure of how much work a customer has to do to get their issue resolved or request fulfilled.

Example Sentences

  1. We want to lower the customer effort score.
    Müşteri çaba puanını düşürmek istiyoruz.
  2. After the website update, our customer effort score improved.
    Web sitesi güncellemesinden sonra müşteri çaba puanımız iyileşti.

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